Our customer service centre is ready to assist Monday to Friday 8.00am to 5.30pm. Phone 1300 300 547 or email sales@polytec.com.au
Swatch samples are ordered by selecting a colour on the products page, or the colours page.
Click on the colour you are interested in to open to the page for that colour. Select the desired finish and scroll down to the 'Get a Sample' tab and open it to reveal an 'Add to Sample Basket' button. Select the product required either board (doors) or laminate (benchtop) or both, click 'Add to Sample Basket'. The sample will be added to the cart at the top of the page highlighted in green. View the cart and follow the check out prompts.
Samples are sent via Australian priority post and should be received within 2-10 business days.
You can download a single colour on the colours page by selecting a colour and clicking the 'Download Swatch' tab or download the entire polytec colour range on the Download Colours page.
While we strive to represent our colours as accurately as possible online, variations in screen resolution, device settings and lighting can impact how colours appear. For the most accurate representation, we recommend visiting a polytec Selection Studio or ordering a free sample via our website.
This ensures you can view the product in your intended space and lighting conditions before making a final selection.
Select a colour on the products page, or the colours page.
Click on the colour you are interested to bring you to the page for that colour. Scroll down to the 'Gallery' or 'Projects' tab and open it to reveal photos of the colour.
* Please note that not all colours have photos.
polytec products can only be ordered through approved trade customer accounts.
If you are a member of the public looking to purchase polytec products this must be done so through an approved polytec customer (try your local cabinet maker or contact our customer service team for further information).
If you have an approved customer account with polytec, orders must be placed via email, fax or online ordering (or by phone for inventory items). Doors, panels and benchtop orders should be done on a polytec order form.
If you do not have polytec order forms please contact your Area Representative or login to your online ordering account to download the forms.
polytec products are on display in multiple locations across Australia. These include polytec Selection Studios and distribution centres, display homes, kitchen showrooms and cabinet makers.
To view the list of polytec Selection Studios and distribution centres visit the contact page. Not all polytec distribution centres have products on display.
To find a kitchen showroom or cabinet maker in your area with polytec products on display please contact customer service.
Product types are Melamine, Createc, Laminate, Thermolaminate, Acrylic, Aluminium frames, Compact Laminate.
Commonly used for kitchen, laundry, bathroom and wardrobes doors & panels as well as custom joinery and furniture.
Commonly used for benchtops, desktops, counter tops and custom joinery.
Commonly used for kitchen, laundry and bathroom doors and panels.
Commonly used for kitchen, laundry, bathroom and wardrobes doors & panels as well as custom joinery and furniture.
Commonly used for kitchen doors and undercover alfresco areas.
Commonly used for commercial applications, furniture, toilet partitions, cafe tables, alfresco areas.
Most polytec products come with a warranty ranging from one to seven years.
To view polytec's product warranty and terms, visit the Technical Data page and view the Warranty PDF file.
To register a warranty for a product you've purchased, visit the Technical Data page, download and complete the Warranty PDF file and send it to polytec. All the details are included within this PDF.
To begin a warranty claim, please refer to the Warranty section under the Technical tab on our website. There you’ll find our Warranty Terms & Conditions, along with instructions for lodging a claim.
If you require further assistance, our customer service team is available to support you through the process.
polytec doors and panels should be cleaned by wiping down with a white, damp soft cloth and warm soapy water.
For more detailed information, visit the Technical Data page and expand the 'Care & Maintenance' tab to view detailed PDF files.
polytec products can only be quoted through approved trade customer accounts.
If you are a member of the public looking for a quote on polytec products, this must be done through an approved polytec customer (try your local cabinet maker or contact our customer service team to help you find an approved customer in your area).
If you have an approved customer account with polytec, contact us or use online ordering (or by phone for inventory items). Doors, panels and benchtop orders are a custom quote and should be directed through your sales representative or our customer service team.
polytec doors, panels and benchtops are Australian made and owned. Holding Chain of Custody (CoC) certification under the Australian Forestry Standard. Our CoC certification assists to reassure our customers that certified products purchased from us are from legal, well-managed forests.
To view these certifications, simply visit the Certification section under the Resources tab at polytec.com.au
There you’ll find downloadable certificates and further information on our sustainable practices.
For project specific documentation or guidance, your local polytec representative can also assist.
Technical Data and product information can be found on the Technical Data page.
Technical information can also be found under each relevant product colour page. This information includes Product Technical Data, Care & Maintenance, Safety Data Sheets and Warranty information.
You can find detailed fire rating information for relevant polytec products under the "Fire Rating" section within the Resources area on our website. For moisture and impact performance, please refer to individual product brochures and specifications. These can be accessed via the specific product pages or our downloads section at polytec.com.au
If you're working on a project with strict compliance requirements, we recommend checking the Technical Data Sheets or speaking with your local polytec representative to ensure the right product selection.
Where joints are required for example in a benchtop application two adjoining products of the same design structure will not match across the grain or pattern. The reason for this is each sheet of material is not the same, designs start throughout each sheet at different intervals making them individual.
polytec do not grain match timberprints, stone pattens and abstract colours where a joint is required.
polytec offers complimentary A5 (125x155mm) samples through our website for convenient material selection. If your project requires larger samples or custom sizing, please contact our team at sales@polytec.com.au with your specific requirements, and we’ll be happy to assist.
All polytec installation and fabrication guides are available under the Installation & Fabrication Guides section within the Technical tab on our website. These resources outline recommended tools, accessories, and best practices for working with our products across various applications.
For additional guidance, you can also contact our technical support team or your local polytec representative.
Yes, polytec allows product returns or exchanges, however these are subject to specific terms and conditions. Items must be in original, saleable condition, and some made-to-order products are not eligible for return.
For full details, please refer to our Returns Policy or contact your local polytec branch for assistance before proceeding.
Unless deemed faulty, Steccawood, Compact Laminate, and Xenolith products cannot be returned. These items are either made to order or held in limited stock, and as such are not eligible for return under our standard policy.
We recommend reviewing your order carefully or contacting our team for advice prior to purchase.
